Karpaga ITech - Solution Manager Services | chArm | BPM | Service Desk | EWA

SAP Solution Manager

SAP Solution Manager is the standard platform for Application Lifecycle Management (ALM), and plays a decisive role within the ALM tools. Besides providing SAP functionality itself, SAP Solution Manager integrates the other tools to ensure a comprehensive approach. It enables the central access to all required functions and central availability of all required information.Additionally, SAP Solution Manager facilitates the efficient collaboration between your company and the SAP support organization to optimize the value of your support engagement.

Our Support

Karpaga ITech focuses on specialist SAP solutions. Our services will optimise your organisation's ability to streamline business process and deal proactively with problem areas. We offer end-to-end application management, making effective use of all your SAP applications' functionalities. We offer our support at

Technical Monitoring

Monitoring and Alerting Infrastructure (MAI)
Setup and using of System Monitoring
Configuring Work Mode Management and Notification Management
Configure and using Connection Monitoring
Configure and using Interface Channel Monitoring
Configure and using End–user Experience Monitoring
Configure and using BI & PI Monitoring
Technical Reporting (EarlyWatch Alerts, Service Level Reporting, Interactive Reporting)
SAP IT Infrastructure Management
SAP Mobile Apps for the Monitoring and Alerting Infrastructure (MAI)
Configure and using SAP Solution Manager Self-Monitoring

Business Process Management

Job Scheduling Management
Business Process and Interface Monitoring
Data Consistency Management
Business Process Performance Optimization
Business Process Improvement
BW Reporting for BPMon alerts
Business Process Analytics in SAP Solution Manager
BPO Dashboards

24/7 Monitoring and Technical Helpdesk

24/7 Level 1 and Level 2 technical support for customers
Level 3 support for escalations
Site monitoring of servers & workstations
Tech support and Helpdesk services
Incident Management
Problem Management
Change Management
Configuration Management

Governance, Risk & Compliance

System Integration
Security and Authorizations
Work Centers
Harmonized Navigation
User Interface Configuration Framework
Shared Master Data
Streamlined Configuration
Configure reports without programming

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